Privacy Policy
SeekaServ Global Limited (‘we’, ‘our’ or ‘us’) operate an online platform (accessible via web-browser at www.seekaserv.com [and/or mobile app] (Platform), which seeks to put potential customers of businesses in touch with providers of relevant services who also use the Platform (Service Providers). We are the controller of personal data obtained via the Platform, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of the Platform. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Given the nature of the Platform, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with the Platform please let us know so that we can delete that data.
This privacy policy is divided into the following sections:
- What this policy applies to
- Personal data we collect about you
- How your personal data is collected
- How and why we use your personal data
- Marketing
- Who we share your personal data with
- How long your personal data will be kept
- Cookies and other tracking technologies
- Your rights
- Keeping your personal data secure
- How to complain
- Changes to this privacy policy
- How to contact us
- Do you need extra help?
What this policy applies to
This privacy policy relates to your use of the Platform only.
Throughout the Platform we may link to other websites or platforms owned and operated by certain trusted third parties, in particular those related to our Service Providers. Those third party websites or platforms may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites or platforms, please consult their privacy policies as appropriate.
Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through the Platform. We may collect and use the following personal data about you:
- your name, address and contact information, including email address and telephone number and/or company details;
- any addresses specified for performance of services
- information to check and verify your identity, eg date of birth
- your gender (if you choose to give this to us)
- location data (if you choose to give this to us)
- your billing information, transaction and payment card or other payment method information
- bank account and payment details
- details of any information, feedback or other matters you give to us by phone, email, post or via social media
- your SeekaServ account details, such as username and login details
- your activities on, and use of, the Platform
- details of contracts entered into with Service Providers which you
- your personal or Service Provider interests (to provide you with relevant Posts)
- your Service Provider online presence, eg LinkedIn profile
- information about the services we provide to you
- your contact history, transaction history and saved items
- information about how you use the Platform and technology systems
- your responses to surveys, competitions and promotions
- your social media accounts , e.g. Facebook, Instagram, twitter
- Skill Qualifications (Service Provider)
- Insurances
- Business registration number (Service Provider)
Where we request personal data from you on the Platform, you must provide this personal data to use the Platform and the services on it unless we tell you that you have a choice.
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of the Platform or any services on it.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
How your personal data is collected
We collect personal data from you:
- directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, connect with Service Providers via the Platform, post material to the Platform and complete customer surveys, and
- indirectly, such as your browsing activity while on the Platform; we will usually collect information indirectly using the technologies explained in the section on ‘Cookies and other tracking technologies’ below and in our cookie policy)
We also collect personal data about you supplied by you following:
- Advertising
- Call to action landing pages
- Trade shows
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, eg:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract, or
- for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
| Create and manage your account with us | To enable you to access and use the Platform you or to take steps at your request before you enter into a contract with a Service Provider |
| Providing services to you | To enable you to access and use the Platform you or to take steps at your request before you enter into a contract with a Service Provider |
| Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you, the Service Providers or us | To comply with our legal and regulatory obligations and to prevent crime. |
| To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to protect our business, interests and rights |
| Customise the Platform and its content to your particular preferences based on a record of your selected preferences or on your use of the Platform | Depending on the circumstances: —your consent as gathered by the separate cookies tool on the Platform —see ‘Cookies and other tracking technologies’ below —where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn) |
| Retaining and evaluating information on your recent visits to the Platform and how you move around different sections of the Platform for analytics purposes to understand how people use the Platform so that we can make it more intuitive or to check the Platform is working as intended | Depending on the circumstances: —your consent as gathered by the separate cookies tool on the Platform —see ‘Cookies and other tracking technologies’ below —where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by changing the settings on the cookies tool, or by contacting us via email (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn) |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the Platform or other important notices | Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Protecting the security of systems and data used to operate the Platform | To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Statistical analysis to help us understand our customer base | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Updating and enhancing customer records | Depending on the circumstances: — to enable you to access and use the Platform you or to take steps at your request before you enter into a contract with a Service Provider —to comply with our legal and regulatory obligations —where neither of the above apply, for our legitimate interests, eg making sure that we can keep in touch with our customers about their existing and future requirements |
| Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant | To comply with our legal and regulatory obligations |
| Marketing our services to existing and former customers | For our legitimate interests, ie to promote our business to existing and former customers See ‘Marketing’ below for further information |
| The audit of [insert details of audits or quality checks here or in a separate row as appropriate (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)] | For our legitimate interests, ie to [insert, eg maintain our accreditations so we can demonstrate we operate at the highest standards] |
| To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and Service Provider advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. Where this does not significantly derogate from the commercial benefits of such transaction or restructuring, your personal data will be anonymised. | Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets |
How and why we use your personal data—in more detail
More details about how we use your personal data and why are set out below.
Categories of Data
Basic Data
- Basic information relating to your contact information and identity
Communication Data
- Communications we may have with you or other information which you may voluntarily provide, including images, videos or documents you may upload as part of a Post or Response
- Your contact/marketing preferences
Account Data:
- SeekaServ profile and details
- Usernames, passwords and other log-in information
- Activity history and referral data
- Analysis we may undertake on account usage from time to time
- Billing details, including card details and billing address
SeekaServ Data:
- Your draft, actual and suggested Posts and any Responses received
- Feedback on SeekaServ usage for Customers and feedback, comments and ratings of Service Providers
Platform Data
- Information about your device, which may include the device’s IP address, browser type, browsing history, preferences, identification numbers, your mobile carrier, date and time stamps and other interactions with the service
- Questions raised with us
- Information you provide us when you use our Platform
Geolocation Data
- Your device and/or the information you give us might tell us your approximate geographical location
Analytics Data
- Information to monitor and analyse use of our services to increase our service’s functionality and user-friendliness
- Verification and authorisation analytics to process requests
Service Provider Data
- Details about the service(s) you or your employer provide
- Payment records and bank account details
- SeekaServ profile
- SeekaServ analysis we may undertake from time to time
- Account details and activity history
- User names, passwords and other log-in information
Sources of Personal Data
We collect personal data from the following sources:
- You
- Your employer
- Our Platform (including any cookies)
- Service Provider website or the Platform
- Your device
- Third party sources, including social media, search engines, online maps, online marketplaces, online customer review sites and directories
- Social Media profiles
Lawful Bases For Processing (under the UK GDPR)
| Grounds for processing | Your consent | Contractual performance | Legal obligation | Legitimate business interest |
| Communications with you | ||||
| a) Corresponding with you, responding to your requests, enquiries and/or complaints | ✓ | ✓ | ✓ (to respond to you in relation to such matters) | |
| b) [Customers only] Confirming and processing Posts that you may make with us | ✓ | ✓ (to process your Posts) | ||
| c) [Service Providers only] Confirming and processing payments and Subscriptions that you may make with us | ✓ | ✓ (to process your or your employer’s or organisation’s card payments/Subscriptions) | ||
| d) Sending you service information (including direct marketing) | ✓ (direct marketing) | ✓ (service updates) | ✓ (to keep you updated on requests with other helpful updates and direct marketing in other cases) | |
| Background and Identity Check Information | ||||
| e) [Service Providers only] Performing ID, background and verification checks | ✓ | ✓ (to ensure that: the contact details of Service Providers are verified) | ||
| Platform Information | ||||
| f) Ensure and improve the operation and performance of the Platform | ✓ (to ensure the Platform functions correctly and improve its functionality for the benefit of Platform users) | |||
| g) To identify your geographical location | ✓ (to provide relevant services to you and to optimise your experience) | |||
| h) To monitor and analyse use of our services | ✓ (to provide relevant services to you, your employer or organisation and to optimise the experience) | |||
| i) To facilitate set up and use of your account | ✓ | ✓ (to grant you access to your account where you can securely and easily access information relevant to you) | ||
| j) [Service providers only] To process your Requests and your other communication to customers via the Platform | ✓ | ✓ (to fulfil our contractual obligation where you represent your employer or organisation) | ||
| k) [Service providers only] To refer Posts and other customer communication to you | ✓ (to fulfil our contractual obligation where you represent your employer or organisation) | |||
| l) To understand and analyse how users engage with and use our services | ✓ (to personalize and improve your experience and to better understand your or your employer’s or organisation’s needs and interests) | |||
| m) [Service providers only] To take payment from you or the business you represent or to receive services from you or the business you represent, to deal with any complaints | ✓ | ✓ (to perform the contract where you represent your employer or organisation) | ||
| n) To share feedback and statistics on Service Providers | ✓ (to provide guidance for potential Customers on selecting Service Providers) | |||
| o) To enable Service Providers to provide their services through our Platform and otherwise to Customers who have submitted SeekaServ Posts to us | ✓ (to enable Service Providers to provide their services) | |||
| p) To onboard you as a Service Provider (which may also include background and verification checks as referred to above) | ✓ | ✓ (to be able to offer your or your employer’s or organisation’s services and, where applicable, enter into a contract where you represent your employer or organisation) | ||
| All categories | ||||
| q) Establishing and enforcing our legal rights and obligations and monitoring to identify and record fraudulent activity | ✓ | ✓ (to protect our business, users of our Platform and the public from fraud and crime, and to enable us to deal with legal claims) | ||
| r) Complying with requests, orders and instructions from law enforcement agencies, regulators, any court, parties to proceedings or otherwise deal with obligations required by law or regulators and to ensure good governance and compliance | ✓ | ✓ (legal obligations and in the public interest) | ||
| s) For our general record-keeping and relationship management | ✓ | ✓ to assist our legitimate business interests) | ||
| t) To keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws | ✓ | (legal obligations) | ||
| u) Managing the proposed sale, restructuring or merging of any or all part(s) of our business, including to respond to queries from the prospective buyer or merging organisation | ✓ (to sell or restructure any part of our business) | |||
| v) Resolving any complaints from or disputes with you | ✓ | ✓ (to try and resolve any complaint or dispute you might raise with us and to deal with legal claims) | ||
How and why we use your personal data—sharing
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our Platform and its Service Providers, including exclusive offers, promotions or new services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means that, in certain cases where we have carried out a legitimate interest assessment, we do not need your consent to send you marketing information. If such consent is required from you, we will not send you marketing information without first obtaining separate and clear consent from you.
You have the right to opt out of receiving marketing communications at any time by:
- contacting us at [email protected]
- using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and, save to the extent you instruct us to via Posts to Service Providers (as set out in Our Terms of Platform Use for Customers), never sell or share it with other organisations outside of SeekaServ for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
Who we share your personal data with
We routinely share personal data with:
- third parties we use to help operate our Platform;
- other third parties we use to help us run our business, eg marketing agencies, website/Platform hosts and website analytics providers (including Amazon Web Services (AWS))
- our bank
- NorthRow Ltd (KYB/KYC) Service provider to SeekaServ (Know your business/Know your customer)
- Stripe Ltd (Online payment system)
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.
We or the third parties mentioned above occasionally also share personal data with:
- our and their external auditors, eg in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations
- our and their Service Provider advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
- other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations
Who we share your personal data with—in more detail
More details about who we share your personal data with and why are set out in the table below.
| Recipient | Processing operation (use) by recipient | Relevant categories of personal data transferred to recipient |
| Members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. | Acquisition and operation of some or all of our business and assets | All |
| Other third parties we use to help us run our business, eg marketing agencies, website hosts and website analytics providers (including AWS) | Operation of Platform Collecting analytics data from Platform users for marketing purposes | All |
| Our bank | Taking payments | Account data Service Provider Data |
| [Service Providers] NorthRow Ltd (our ‘Know your business’/’Know your customer’) | Running necessary ID and AML checks on all Platform users Please see NorthRow Ltd privacy policy here: [insert link] | All |
| [Service Providers] Stripe Ltd (our online payment system) | Taking payments Please see Stripe Ltd privacy policy here: [insert link] | Account data |
We will not share your personal data with any other third party.
Who we share your personal data with—further information
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used. Different retention periods apply for different types of personal data.
If you stop using your account we will delete or anonymise your account data after seven years.
Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use the Platform. We use cookies on the Platform. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on cookies, our use of cookies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy [here insert link].
Your rights
You generally have the following rights, which you can usually exercise free of charge:
| Access to a copy of your personal data | The right to be provided with a copy of your personal data |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations |
| To object to use | The right to object: —at any time to your personal data being used for direct marketing (including profiling) —in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims |
| Not to be subject to decisions without human involvement | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by the Platform |
| The right to withdraw consents | If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by changing the settings on the cookies tool, or contacting us via email. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.
If you would like to exercise any of those rights, please email, call or write to us—see below: ‘How to contact us’. When contacting us please:
- provide enough information to identify yourself (your full name, address and any relevant reference number) and any additional identity information we may reasonably request from you, and
- let us know which right(s) you want to exercise and the information to which your request relates
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org Get Safe Online is supported by HM Government and leading businesses.
How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner in the UK.
The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
Changes to this privacy policy
We may change this privacy policy from time to time—when we make significant changes we will take steps to inform you via email.
How to contact us
You can contact us and/or our Data Protection Officer by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
| Our contact details | Our Data Protection Officer’s contact details |
| 240 Hatch Road, Brentwood, Essex, CM159QR [email protected] 020 3500 1572 | 240 Hatch Road, Brentwood, Essex, CM159QR [email protected] 020 3500 1572 |
Do you need extra help?
If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).